Terms and Conditions
Updated 19th October, 2021 and applies to all bookings made from this date.
Your cat(s) can only be boarded at Fairways when all required documentation (signed) and full payment is received.
Cats cannot be boarded without up to date vaccinations and a vaccination card.
Your cat(s) can only be boarded at Fairways when all required documentation (signed) and full payment is received.
Cats cannot be boarded without up to date vaccinations and a vaccination card.
- A compartment will be allocated upon booking and on acceptance of Fairways' Terms and Conditions. Confirmation will be issued and forwarded to the customer after booking.
- The balance is to be paid in full by the day of drop off. Bank transfer is preferred but cash is also accepted. A fully completed and signed Booking Form and Veterinary Care sheet should be returned to Fairways at least 1 week before boarding.
- Cancellation charges apply. All bookings are subject to cancellation charges 14 days from the date of the Booking Confirmation. Please refer to the 'Prices' tab on the menu bar for information or ask for details.
- During times of high volume enquiries/bookings (see 'Prices' tab for details), you, the customer, may be contacted to re-confirm your booking. If confirmed, 50% of the total boarding cost will then be required to hold a compartment. This will be non-refundable/non-transferable should you need to cancel outside of the 7 day cancellation period, prior to start of booking.
- All cats to have full up to date vaccinations before they can be boarded at Fairways and proof of vaccinations is to be supplied upon booking. Please be aware that if your cat has never been vaccinated or their booster has lapsed, it takes up to 4 weeks for this to be done with your vet, as injections are to be administered 3 weeks apart. It is preferred that your cat has had their injections at least 1 month before boarding at Fairways so that they can be monitored at home and to minimise any stress.
- Drop off and collection times are to be discussed and agreed prior to arrival date. Please try to drop off/collect on time as any delays could affect your experience and that of other customers. If you are expecting to be late, please contact Fairways as soon as possible to give notice.
- Cats are boarded in healthy condition and at the owner’s own risk. If your cat is unwell or has recently undergone an operation prior to the date of stay, this needs to be notified on the booking form and discussed with Kirsty Durrell prior to arrival. Fairways ensures that where possible, all necessary care and treatment will be provided if your cat is unwell during their stay but accepts no liability. Fairways also reserves the right to refuse boarding if a cat is unwell upon arrival. For peace of mind, please contact Kirsty as soon as you are aware of any illness or difference in your cat's behaviour (ie sleeping longer than usual, loose stools, sneezing or excessive vomiting) prior to arriving.
- If your cat(s) requires veterinary treatment, Kirsty Durrell has your full permission to contact her registered vet for advice. If treatment/medication is required, where possible, Kirsty will transport your cat(s) to your registered vet. Kirsty will endeavour to get in touch with your emergency contact prior to any action being taken and there may be occasions when they will be asked to make the journey. Fairways reserves the right to charge for time and fuel where veterinary trips are made. All costs incurred will be passed onto you, the owner and is to be paid in full upon collection of your cat. These costs will be notified to you or your emergency contact prior to collection.
- If your cat is boarded with medication, please ensure that the correct amount is provided for the whole stay and clear instructions are noted on the form and discussed with Kirsty prior to boarding. An ‘Authorisation to Administer Medication’ form is also to be signed. Fairways is happy to administer any medication or dietary supplements but accepts no liability for medicines not taken. There is currently no additional charge for this service but this is dependent upon the cat's medical needs and method of administration. Where appropriate, Fairways reserves the right to apply a charge at 50p per day. Please check upon booking.
- Winter rates will apply during the period 1st September to 30th April in any year but can also apply outside of these months if cold weather dictates. During this time there will be an additional charge of £1.00 per compartment per night to cover daily heating and if necessary, the provision of a pet hot water bottle at night. This charge will be detailed on your booking confirmation but please feel free to double check upon booking. This charge may be subject to increase.
